ریفنڈ پالیسی
Return and refund policy
We want you to be happy with every purchase from Honeyra. If something is wrong, please contact us within 14 days of receiving your order at info@honeyra.com or WhatsApp 07400461375 with your order number.
Returns
- Because our products are food items, we can only accept returns of unopened sachets in their original, sealed packaging, returned within 14 days of delivery.
- Opened or used products cannot be returned for hygiene and food-safety reasons, unless they are faulty.
- Please contact us before sending anything back so we can confirm the return address and the easiest way to send it.
Damaged, faulty or wrong items
If your order arrives damaged, faulty or is not what you ordered, email us a photo within 14 days and we will send a replacement or a full refund, including the delivery cost. You do not need to return the damaged item unless we ask.
Orders that do not arrive
If your parcel has not arrived within 7 business days of dispatch, contact us and we will trace it with the courier and re-send or refund in full.
Refunds
Approved refunds are made to your original payment method within 10 business days of us receiving the returned item (or confirming the issue). Your bank may take a few extra days to show the refund.
Cancellations
You can cancel an order free of charge at any time before it is dispatched. Contact us as soon as possible with your order number.
Your statutory rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Honeyra · Flat 96 Adriatic Apartments, 20 Western Gateway, London E16 1BU, United Kingdom · info@honeyra.com · 07400461375